Frequently Asked Questions

We’re here to help. Below are answers to some of the most common questions about our services, appointments, and support.

What services do you offer?

We provide individual, couples, family, and group therapy for children, teens, adults, seniors, and veterans.

Our support includes:

Trauma-informed therapy
Anxiety, depression, and stress support
Parent and caregiver support
LGBTQ+ and gender-affirming care
Veteran mental health services
Special-needs family support
Grief and loss counseling
Behavioral support for children and teens
Substance use and dual-diagnosis support, case-by-case

Do you accept insurance?

Yes. We accept a wide range of insurance plans and are continually adding new ones. If you don’t see your insurance listed, please reach out. We may still be able to accept it.

Do you offer in-person or virtual therapy?

Yes, we offer both in-person and virtual therapy.

In-Person: Sessions at our Reseda clinic
Virtual: Secure telehealth appointments for flexible scheduling
In-Home: Available for families with medical or mobility limitations, case-by-case

How soon can I start therapy?

Most clients can be scheduled within one week. Availability may vary by clinician and service type, but we work hard to avoid long waitlists.

What ages do you work with?

We provide care for:

Children, ages 3 to 19
Adults, ages 18+
Seniors, ages 65+

What should I expect at my first appointment?

Your first session is an intake visit where your therapist will:

Learn about your goals, concerns, and history
Explain the therapy process
Create a personalized care plan
Answer any questions you may have

It’s a warm, judgment-free space designed to help you feel comfortable and supported.

Do you offer therapy in languages other than English?

Yes. We have bilingual clinicians and provide services in both English and Spanish.

Can I refer someone to your clinic?

Yes. We welcome referrals from families, schools, hospitals, social workers, churches, and community organizations.

You can refer someone by:

Using our online referral form
Calling us directly
Scanning the QR code on our marketing materials

Do you offer services for veterans?

Yes. We welcome veterans seeking mental health support and accept referrals from families, healthcare providers, and community organizations.

Please contact our team to learn more about available services and scheduling.

Do you provide support for children with special needs?

Yes. Our Special-Needs Family Support Program offers therapy, parent coaching, and emotional support for families navigating autism, ADHD, developmental delays, and behavioral challenges.

Are your clinicians licensed?

Yes. Our team includes:

Licensed Marriage & Family Therapists (LMFTs)
Licensed Clinical Social Workers (LCSWs)
Associate therapists supervised by licensed clinicians

All clinicians are trained in trauma-informed and culturally sensitive care.

Do you offer after-hours appointments?

Yes. Evening and weekend appointments may be available depending on the clinician. Please contact our front desk for the most current schedule.

What if I need to cancel or reschedule?

We kindly ask for 24-hour notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee.

Do you offer sliding-scale or reduced-cost sessions?

We provide a limited number of reduced-fee sessions based on availability. Please ask our team about available financial assistance options.

How do I contact the clinic?

You can contact us by phone, email, or through our online submission form.

Phone:
(818) 330-3337

Email:
support@oneheartbehavioralhealth.com

Online Submission:
Online Submissions – Get Started Today

Address:
18325 Sherman Way
Reseda, CA 91335

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